Policies

The Travelling Speechie Aus has several policies provided for ease of transparency. I have included our cancellation and privacy policies below for you. At the beginning of our therapy journey together, we will complete a Service Agreement that references your awareness and agreement of these.

Cancellation Policy

My cancellation policy is an agreement that has been developed to value each others time and how we can get the most out of your therapy. This cancellation policy applies to all clients for all appointment types.

Your responsibility:

  • Inform me at the earliest convenience (more than 48 hours notice) if you are unable to make a scheduled appointment. This allows us to make other arrangements such as rescheduling your appointment so you don’t miss out.

    You will not be charged a cancellation fee if you provide me with more than 48 hours of your appointment time.

  • Get in touch as soon as possible if you or your child are sick on the day of our appointment. We can change our appointment to a Telehealth session so we can keep our appointment and not spread any germs. If this is not an option we can attempt to reschedule our appointment if there is a time available within a 4 day period, otherwise a late cancellation fee will apply.

Fees and charges:

  • If you are required to cancel your appointment within 48 hours of our appointment, 50% of the session fee will be charged (inclusive of travel fees if relevant).

  • Failure to attend your appointment (no-show) and late cancellations within 24 hours of our appointment will be charged 100% of the fee (inclusive of travel fees if relevant).

Any cancellation fees are expected to be paid in full prior to our next appointment.

Ongoing/Repeated Cancellations:

  • After 3 consecutive late or no-show cancellations, you risk having your current services suspended. We will discuss any barriers that may be impacting you and your child accessing my services and see how we can change these to help you and your child get the most out of therapy.

    • If we are unable to come to a conclusion, your current services will be terminated.

I know that family life is often busy and unexpected events happen which means you cannot provide me with reasonable notice to attend our scheduled session. At my discretion, I may waive the cancellation fee in unforeseen circumstances such as a medical or environmental emergency.

Privacy Policy

Please find my privacy policy attached.